ROFUS

A permanent exclusion is by definition permanent. However, after 1 year at the earliest, it is possible to request the Danish Gambling Authority to have the registration removed. If you attempt to log in to your account during your self-exclusion period, your account will be closed. Any deposit on your account must be paid to you when the account is closed. 

To have your registration in ROFUS removed, you must log into ww.rofus.nu using your MitID and request a removal of the exclusion. The request must be confirmed by logging into www.rofus.nu no earlier than seven days and no later than 30 days after the request was made.

You must use MitID when you register in ROFUS to ensure the highest possible level of security and to avoid fake registration and similar. It also means that only you can register yourself in ROFUS.

If it is not possible for you to register with ROFUS by using MitID, you can fill in and send form no. 9-01 via our contact form or to:

Spillemyndigheden
Englandsgade 25, 6. sal
5000 Odense C
Denmark

ROFUS is a secure register, which only a few employees at the Danish Gambling Authority have access to. The employees are subject to the duty of confidentiality and the regulations in the General Data Protection Regulation. 

Gambling operators are only allowed to control civil registration numbers in ROFUS if you attempt to create a new account or log into an existing account. 

When you register with ROFUS, you also sign up to the “No thank you to marketing” arrangement. The gambling operator can see that you are registered with ROFUS when they send out advertising.

The “No thank you to marketing” arrangement is a mandatory arrangement for gambling operators and players.

A registration with ROFUS is binding and it is not possible to have the registration removed or annulled. 

If you have excluded yourself temporarily, your registration will be removed auomatically when the chosen period expires.

If you have chosen to self-exclude permanently, you can request the Danish Gambling Authority to have your registration removed one year after your registration at the earliest. To have your registration in ROFUS removed, you must log into ww.rofus.nu using your MitID and request a removal of the exclusion. The request must be confirmed by logging into www.rofus.nu no earlier than seven days and no later than 30 days after the request was made.

If you have registered yourself permanently with ROFUS, the gambling operator must automatically close your account and pay out any deposit to you when they become aware of your permanent exclusion. If you have registered yourself temporarily, your account is temporarily deactivated. If you wish to have a deposit paid out, you must contact the gambling operator for more information. 

You can exclude yourself from a particular gambling operator on the operator’s own website. The exclusion can last for 24 hours, at least 30 days, or permanently. A permanent exclusion causes your account to be closed. 

You can also choose to exclude yourself from a particular land-based casino. Contact the casinos for more information. 

Contact the gambling operator in question, as a technical error may have occurred. 

On their websites, gambling operators must refer to a “self-test for compulsive gambling”. You can also find the test on ROFUS.nu.

If you need counselling about responsible gambling, you are welcome to contact the Danish Gambling Auhtority's helpline about compulsive gambling, StopSpillet (StopGambling) on telephone number +45 70 22 28 25. For more information, please see www.stopspillet.dk.

The Danish Gambling Authority is not responsible for technical errors and breakdowns in ROFUS. If you experience that ROFUS is not working, you are welcome to send an email to the Danish Gambling Authority via our contact form. 

The gambling operator is responsible for ensuring that you cannot gamble while you are registered with ROFUS. Therefore, it is important that you contact the gambling operator in question as soon as you discover the error. The Danish Gambling Authority is very interested in hearing from you in case of such errors, so that we are able to include it in our supervision of the gambling operators. You can contact the Danish Gambling Authority via our contact form. 

The gambling operator is responsible for ensuring that you do not receive any gambling marketing, while you are registered with ROFUS. Therefore, it is important that you contact the gambling operator in question as soon as you discover the error. The Danish Gambling Authority is very interested in hearing from you in case of such errors, so that we are able to include it in our supervision of the gambling operators. You can contact the Danish Gambling Authority via our contact form.