Whistleblower scheme on anti-money laundering
Who can file a report?
Employees and former employees of game providers, as well as partners working with game providers, can file a report.
If a player wishes to report a game provider for violations of laws other than the Anti‑Money Laundering Act—such as the Marketing Act or responsible gambling rules—the whistleblower scheme of the Danish Gambling Authority must be used instead.
The Danish Gambling Authority encourages reports to be made internally within the workplace whenever possible, and that reports to the Authority are only submitted if an internal report cannot be made without risk of retaliation.
You may report anonymously
As a rule, reports submitted to the Danish Gambling Authority via the whistleblower scheme are anonymous. However, it is possible to provide your identity and contact details in the report—these should be written in the field “description of (potential) violation”. The Gambling Authority may then contact the reporting person for additional information.
The Danish Gambling Authority cannot contact an anonymous whistleblower if further clarification is needed. It is therefore important that an anonymous report describes and documents the potential violation as thoroughly as possible.
You are welcome to attach documents.
Protection of whistleblowers
The Danish Gambling Authority’s whistleblower scheme is covered by the Whistleblower Protection Act. As a reporting person, you are in certain cases entitled to protection. This protection means that reports can be made without fear of employment‑related consequences or retaliation.
To be eligible for protection, it is essential that the report is not knowingly false or misleading. The protection only applies if, at the time of reporting or disclosure, the whistleblower had reasonable grounds to believe that the information provided was correct.
For further information about protection and its exceptions, see Chapter 2 of the Whistleblower Protection Act.
What can be reported?
Reports may concern game providers who have been granted a licence by the Danish Gambling Authority.
The report may relate to any (potential) violation of the Anti‑Money Laundering Act. This may include matters such as a provider’s risk assessment, business procedures, customer due‑diligence processes, or failure to comply with obligations regarding investigation, record‑keeping, reporting, or data retention.
This whistleblower scheme cannot be used to report issues such as unpaid taxes, VAT, or duties by a retailer, or other matters not covered by the Anti‑Money Laundering Act. In such cases, the general whistleblower scheme of the Danish Gambling Authority must be used.
For written reports submitted through the Danish Gambling Authority’s whistleblower scheme, the form at the bottom of the page must be completed. The report is received and assessed by the Authority’s Anti‑Money Laundering Unit, which conducts an initial and specific evaluation of whether the matter should proceed to formal case handling.
Whistleblowers who have provided contact information will:
- within 7 working days receive confirmation that the Authority has received the report
- within 3 months, but no later than 6 months, receive feedback on the Authority’s assessment of the case
- receive notification of the final outcome of the case
Whistleblowers who have not provided contact information will not receive feedback from the Authority.
Our processing of your personal data
All reports submitted via the Danish Gambling Authority’s whistleblower scheme are handled confidentially. The Danish Gambling Authority is responsible for the processing of any personal data received.
The Danish Gambling Authority stores personal data for as long as necessary to process the individual report. For more information about your rights and the Danish Gambling Authority’s processing of sensitive personal data, please refer to the Privacy Policy.