Find answers to frequently asked questions from players

31, Jan 2022

The Danish Gambling Authority is often contacted by players who, for example, ask why gambling operators request data and documentation from them in connection with verification of the account or payouts out winnings.

This is why the Danish Gambling Authority launches an FAQ (frequently asked questions) on this site to help you to quickly get an answer to your question.

You will find the FAQ under the tab “Citizens and players”.

If you do not find an answer to your question on this page, you are always welcome to contact the Danish Gambling Authority via our contact form.

Other news

Digital forms on betting and online casino are phased out

18 Apr 2024

The Danish Gambling Authority will phase out several digital forms concerning betting and online casino. Instead, the Danish Gambling Authority encourages applicants to use the existing pdf forms.

Danes' gambling spend increased in February 2024

16 Apr 2024

The total gambling spend on betting, online casino, gaming machines and land-based casino amounted to DKK 587 million in February 2024. This corresponds to an increase of 18.3 per cent compared to February 2023.

Three orders and one reprimand issued to Mr. Green Limited for breach of the Anti-Money Laundering Act

12 Apr 2024

On April 10th, 2024, the Danish Gambling Authority has issued three orders to Mr. Green Limited for breaching the Anti-Money Laundering Act, on risk assessment, on procedures for internal controls and for failing to ensure that controls are carried out.